I explore no I explore no no no no I need you to tape the letter right I need but I need you to type the letter I okay okay you got it okay I need to put a space and then w-w-w dot remote tongue somebody's at three two one dot-com um yes one second wait wait sir sir no no I need you I need your nine digit code yes yes and you're doing fine yes I need your code I cannot give you my code I need your code United States we are located in Washington DC oh now D do you have do you have code okay hello yes can you hear me sorry what am I using Skype no I will I need you do you know I need you to use TeamViewer am i no no I I I'm using TeamViewer I am using TeamViewer No so so do you have nine digit code now oh no I'm I'm I have said I am using TeamViewer so let's just just give me the nine digit code and I can help you ah ha ha ha ha ha ha ha ah ha ha ha so do you already have change your installed on your computer so it would appear that you already have um so I need you to do one thing yeah yes do one thing for me now I did ah-ha-ha-ha I'm listening to you you said you need to tell me one thing go ahead oh yes yes but let me tell you one thing ah going ahead and I need you to open up do you still have that Internet window open okay um it is Kim you're open okay so I it would appear you um is this a company laptop or desktop a desktop so what is your name it is what your name is ty okay okay ty I need you to do one thing do you see down in the corner do you see the windows button and the letter R okay I need to I need you to push and hold those now do you get a little box okay now I need you to type do you do you see the words that are in there oh um okay go ahead and hit enter aha now I need you to go ahead and click but yes yes do that do that aha now do you do on wait you you click encryption enabled Oh click on update okay okay yes aha okay and then I put that yeah let me put that in the other box again hold on what was it again oh okay click OK here okay click on okay and tell me what it says account database startup key was check click on ok ok ok can you tell me the password is just that no one can you please back me the password um I I do not remember could you tell me again ok it's 1 2 3 4 5 6 7 8 9 ok go ahead and click on start and then click on restart would would this connect me to you I know it should connect you because that's my ID I just gave you oh ok ok oh this is odd I I am still new here so I'm actually using my supervisors using what you did today using what I'm using my supervisors computer today so this is different than mine though I am not sure you sound like you know a little bit ok I'm actually quality control at malwarebytes um did you restart the computer here's the three whoops hold on um oh I need your password ok the password is 1 2 3 4 5 6 7 8 9 2 3 pull them oh so I don't believe that correct okay so don't work your computer is infected with the spyware virus so what we need to go ahead and do is take your computer into the local technician and it needs to be repair for the registry corruptions and all your banking and financial details are at risk ok sir oh no oh no bad joke oh not good not good no no but good no this is not good not for it Lockwood first day on the job this is not my computer this this is my supervisor computer it's not called our code awkward no no not good girl sir Sir sir Sir sir what have you done so you need to take control whatever you think so what have you done take your computer to Best Buy codes are in the United States sir all right what have you done all I do exactly what your company does to other people do what well are you Microsoft technical support yeah then you can fix it yourself yes we are like the top technical support you can fix it yourself what you can sick no I have not no you can fix it yourself make yourself oh do me one thing what is your password password okay do you want it yeah okay are you ready for it yeah okay five three two okay eight six nine uh-huh five three uh-huh do that did did you get that yeah hold on Oh oh no oh no it is restarting if you tell me which one on screen um hold on I'm having issue here my computer is restarting okay tell me what you see on did you see manufacturer logo what brand is it um yes this is a Dell okay Dell so I'm go ahead and hold down the power button for five seconds and turn it off okay so if there's not good this is my clothes go so I feel so I compute okay um turn on the computer and on your keyboard on key pressing f12 do you see the f12 key gonna keep doing that okay okay oh okay III have a menu okay what does it say with uh gives me options okay what are your boots ah Network hard drives okay do you see something called file setup oh yeah yeah okay click on fire set up ok ok now tell me what you see well it is main security advanced exit okay you need to go to on boot sequence you see boot sequence oh no I see main security advance and exit ok hold on do you see boots um let me go to advanced yes yes I see boot ok DC authentication um hydride password or by a password um both should work okay on we need to give the hard drive password okay okay hold on let me go there okay pop okay and what is it what is the passed away so I can give you the password only once okay or twice uh-huh okay uh-huh and press enter and just ring um it died confirm okay type in same number okay aha and press enter okay and tell me what you see it says completed click Okay on was that the old hard drive password right that was the hard drive yeah okay so the hard drive has been unlocked now we need to unlock the BIOS so click on administrative supervisor password yeah yeah and the R is asking you for a password yeah yeah okay all you need to type in okay okay okay okay press enter AHA and confirm it do you remember it no okay I'll give it you again all right okay okay okay and press Enter and tell me what you see procedure it it successfully added it successfully what but it it did successfully added it it changed it okay can you look on the very top center of the screen and tell me juicy this is a BIOS setup utility or inside h20 setup utility ah no it it did not okay Dee is it is it um the is there a top light blue bar yeah it's light blue yet the whole screen is blue okay hold on and that black matters all right um do you see a column on the left side system onboard devices video security do you do you see that okay can you find the model number of your computer yes hold on okay pretty much sputtered with you need model the model yes why do you need model so I can generate a password for you oh ok ok 1 1 1 1 1 all right yes yeah it it it is it is ok it is a Dell Precision G as in Tom five eight one zero okay do you have the serial number or express service code um I do not feed ok might be called service tag and yet either the service tag or the Express service code uh I do not I do not know that okay hold on okay it should be on the top of the computer there should be a sticker black sticker on top of the desktop on the top of the death deck stuff I do not see if you can look at what it is not like I cannot I cannot access it it's locked yeah okay um so right now do you see on yours look on your screen look on the upper left corner aha and do you see something I'll do see it it's say the model number oh I do not see it that I just know how asses on front of it okay so on can you reach me what it said on the left side there should be a list on the left side the Dell Precision no only one I heard it on your screen you Dell okay what else does say on the screen wait sir sir sir wait wait wait wait no III am helping you I I am supposed to be helping you no this is Dell technical support department we are Beijing and Washington DC today it is well it's based in Washington DC okay press f10 press f10 on your keyboard Hong and tell me what it says uh-huh take the detector okay click on yes okay and press Enter this is restarting okay ah not good look good no good no good no no no this no no this no good it's not good sir sir yes does that do want to do one it's a dub BIOS is locked okay so I need you to provide me a nine digit code or a six digit code for a session key but I died okay so right now your computer is locked local ipsilon to me listen to me let me tell you one to your computers right now is locked by all the hackers and they're stealing your financial details and you need to pay know importantly not good 100 99 rupees is it nope it's 100 99 rupees oh no no no only 199 yes that does not better in manual open so you can send it to your PayPal you want 199 rupees yep that's what it says here after collected donation but do you know how much that is yes rupees on you you are you are in u.s. well correct we are based in Washington DC you want you want hold on I have charge here hold on let me look at chart I have chart on wall three US dollar yes two three US dollar yes all night do your thoughts okay that's that didn't but 199 movie is not done much money I can I can afford that I have I have I have lots of money I'm very rich man how much do you have whoopee yep how many rupees yep hey Vivian how much 1 billion over ok the price has gone up what the price is going up why because you're rich okay hey hey sir hold on let me look at it will cost 19 thousand 999 rupee how many 19 thousand 999 rupee 20 thousand so so so like a 300 u.s. dollar right so that's for the two years of work plan with getting premium tech support from a fake Microsoft Tech Support so so what have you done to my computer ok so right now this is what right now ladies not my computer ok not my committee open ends my 25 you were net stud you can use a fucking kill me he will fucking kill me ok that chase can you pass it on to your manager so he is in the other room he will fucking kill me okay so it is a scam what is this a scam it's what the damn is this skin you are scamming me no I'm not scaring you yes you are you're scaring me ok but you were working from safe tech support Microsoft we are from Microsoft we are Microsoft with we're not fucking Microsoft whatever fuck you fuck you you fucking fucker you're not mad at us what the heart no we're not fucking Microsoft what the fuck have you fucking done you fucking idiot let it should know this is not good not good not good at all ok so immature are you mocking me hmm do you have any idea who you are fucking with oh yeah take tech support I will fucking destroy your fucking computer okay do it fix I support you without a computer oh no oh no oh no I think oh this not oh ok so what you listen to me what you have to do okay listen ok this was server this was server this not computed this was server is it listen if it was a circle you would done if it would be server done listen to me if it was a server you wouldn't be using it to give tech supports people no no do you know he'll run okay with it no no no no now no computers work okay look remove three two one oh no it's still online I gotta take that offline first now no computers work no no computers work are you on a domain no no no what well are you on a domain good I think so okay so what you need to do reinstall windows on all the computers okay okay what's the company work for do the comp is that I just want to feed my family I want to provide for my family I do not want them be armed and to anyone I just want to provide for my family okay so we're working for Microsoft no but we all say that okay here supervisor rahid rakish you know low heat okay can I talk to him
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