Device was unpluged while updating and now won't start.
Nick Lowe, Official Rep
Hi , Nick, you are right. but for AP121 we haven't implemented this active/passive mechanism for bootloader yet. For HiveOS we have backup image to boot if the bootloader is still working, but there is a case that the updated bootloader is not compatible to backup image. Then the backup image cannot be booted. So, for this case, I think the customer may have to make sure if the bootloader is still working, if not we will have to use JTAG recovery, if the bootloader still working, then we can write the compatible image to the device by console. and for your informatiion, our new products AP370/390 have this mechanism of two bootloader to avoid this type of failure.
Nick Lowe, Official Rep
Cool! This is a great answer! :)
Hi, Fred, I think you may have changed your user and password, the default user and password of aerohive AP is "admin""aerohive", now you may have to install the HiveOS in bootloader. We do not support install HiveOS from USB drive. So, you need prepared a tftp/scp server, and download the HiveOS from here:https://support.aerohive.com/login
upload the HiveOS you need to your tftp/scp server, and follow this procedure to install it in bootloader.
1. connect the AP to a console and a network with a tftp server included.
2. plug in.
3. type the space bar to get into bootloader before the 4 seconds counting down is over.just like this, you see the arrow > means you are in the bootloader now.
4. set the tftp server ip unsing command "set_bootparam" you only need to set the TFTP server ip, and boot file location, other setting just press enter and jump.
the set bootparam should be like this:
5. Then you can install the HiveOS image to the device flash, using command "image_flash". it will try to get the OS from the tftp server you set.
6. After the loading and programming is done, use the command "reset" to reboot, your device should be able to start and you can login with the user"admin" and password "aerohive".
Again, I highly recommend you to call our tech support, They can offer more help for this.
upload the HiveOS you need to your tftp/scp server, and follow this procedure to install it in bootloader.
1. connect the AP to a console and a network with a tftp server included.
2. plug in.
3. type the space bar to get into bootloader before the 4 seconds counting down is over.just like this, you see the arrow > means you are in the bootloader now.
4. set the tftp server ip unsing command "set_bootparam" you only need to set the TFTP server ip, and boot file location, other setting just press enter and jump.
the set bootparam should be like this:
5. Then you can install the HiveOS image to the device flash, using command "image_flash". it will try to get the OS from the tftp server you set.
6. After the loading and programming is done, use the command "reset" to reboot, your device should be able to start and you can login with the user"admin" and password "aerohive".
Again, I highly recommend you to call our tech support, They can offer more help for this.
And if you need password to get into bootloader in step 3, the password is "administrator"
Could the bootloader password have changed for version HiveOS 6.5r3 Honolulu.2530? I need to reflash a failed rollback to HiveOS 6.4r1g.2138 and the bootloader is rejecting "administrator" as a password.
Nick Lowe, Official Rep
Incidentally, HiveOS 6.5r3 switched to dual images on the AP121/AP141.
The rollback may not have worked correctly, and indeed be supported, because of this.
The rollback may not have worked correctly, and indeed be supported, because of this.
(Edited)
I only had one that failed to rollback. I started having access points losing connection to the hivemanager after upgrading to 6.5r3, and I saw at least one with high cpu usage warning. "Upgrading" back to 6.4r1g fixed all the problems.
Nick Lowe, Official Rep
Definitely worth doing a root cause analysis of what's happening with a support case, in my opinion. It may be, for example, different resource tradeoffs are kicking in giving you that symptom rather than there being a bug in HiveOS outright.
What is the bootloader password for HiveOS 6.5r3 Honolulu.2530? "administrator" does not work
I know that this is a old thread, but the problem that I seem to be
having is whenever I try to enter in the TFTP server info, no matter
what I enter in it just repeats the prompts. I am having the same
problem. I have a "bricked" 121, and can console into it and can get to
where try to reload the firmware, it just rejects anything I enter in
for TFTP info. Any thoughts? thanks
Nick Lowe, Official Rep
I suspect that you are filling in incorrect or incomplete information somehow.
Can you post exactly what you are putting in?
Can you post exactly what you are putting in?
(Edited)
Thanks for the reply. Below is the info that I am putting in. The IP is to my local machine that I have the IP consoled into. I tried the IP of my machine and tried loopback IP just for grins. I didn't know if the brackets matter or not so tried both with or without brackets. I checked and it looks like my TFTP is setup properly, but the same thing happens even if i try to set the IP on the AP itself. So I'm guessing maybe there is a special format this somehow has to be entered in or some step that I'm just missing? Thanks again
ar7240> set_bootparam
Change boot parameter, ENTER to skip the item
Device IP : [0.0.0.0]
TFTP Server IP : [10.62.22.62]
TFTP Server IP : [10.62.22.62]
TFTP Server IP : 10.62.22.22
TFTP Server IP : 127.0.0.1
TFTP Server IP : [127.0.0.1]
TFTP Server IP : [10.62.22.62]
TFTP Server IP : [0.0.0.0]
(Same thing occurs if i try to give ip to ap, promp just repeats)
ar7240> set_bootparam
Change boot parameter, ENTER to skip the item
Device IP : [0.0.0.0]
TFTP Server IP : [10.62.22.62]
TFTP Server IP : [10.62.22.62]
TFTP Server IP : 10.62.22.22
TFTP Server IP : 127.0.0.1
TFTP Server IP : [127.0.0.1]
TFTP Server IP : [10.62.22.62]
TFTP Server IP : [0.0.0.0]
(Same thing occurs if i try to give ip to ap, promp just repeats)
Nick Lowe, Official Rep
You do not enter the values with brackets.
You do need to enter a Device IP for the AP to use, it cannot be 0.0.0.0.
You do need to enter a Device IP for the AP to use, it cannot be 0.0.0.0.
Yeah not sure what's going on. I even tried different machines just to make sure there wasn't a problem with the computer I was using. If I try to give the AP an IP no matter what I enter, it just reprompts for the same info. May end up having to do a RMA on this AP. I'm convinced that I'm missing something that is causing the TFTP setting to not stick.
(Edited)
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