How do I get a firmware upgrade to my Aerohive AP121. There is no documentation on this and the Aerohive Manager is warning me that the drop is out of synch with the management software.
Posted 4 years ago
Crowdie, Champ
Mike Kouri, Official Rep
Eric,
HiveManager version X should have no problems managing APs running HiveOS version X-2, so the warning you are getting from your HiveManager OnLine (aka HMOL) is just a warning.
I applaud your desire to get the versions synchronized. You'll get bug-fixes plus new capabilities once you do upgrade the firmware on your APs.
Depending on the version of HMOL you have, the workflow may be slightly different than what I will describe, but it should be close enough for you to find your way, anyway.
On HMOL 6.x: Go to Configuration->Devices->All Devices.
Check the device you are interested in, then select Update->Advanced->Upload and Activate HiveOS Software.
On HMOL 5.x: Go to Monitor->Devices->All Devices
Select the device you are interested in, then select Update, then Upload and Activate HiveOS Software.
On Both: Pick the correct file from the dropdown, and hit Upload.
HiveManager version X should have no problems managing APs running HiveOS version X-2, so the warning you are getting from your HiveManager OnLine (aka HMOL) is just a warning.
I applaud your desire to get the versions synchronized. You'll get bug-fixes plus new capabilities once you do upgrade the firmware on your APs.
Depending on the version of HMOL you have, the workflow may be slightly different than what I will describe, but it should be close enough for you to find your way, anyway.
On HMOL 6.x: Go to Configuration->Devices->All Devices.
Check the device you are interested in, then select Update->Advanced->Upload and Activate HiveOS Software.
On HMOL 5.x: Go to Monitor->Devices->All Devices
Select the device you are interested in, then select Update, then Upload and Activate HiveOS Software.
On Both: Pick the correct file from the dropdown, and hit Upload.
I have the HiveOS file, how can I upload it?
Nick Lowe, Official Rep
If you don't have access to HiveManager.
Have you tried going to http://{ip_of_ap}/?
You can also use the save image command at the CLI:
save image tftp://192.10.100.1:foo.img.S
Have you tried going to http://{ip_of_ap}/?
You can also use the save image command at the CLI:
save image tftp://192.10.100.1:foo.img.S
Andrew Garcia, Employee
Hi there,
I figured I'd join the party and try to clarify a few things.
If you use HiveManager Online, the latest images should already be present in your account, allowing you to upgrade devices as Mike defines above. You can not add images yourself.
If you use an on-premise HiveManager, which it sounds like you do, then the easiest way to obtain the latest images is to use the image server to add them to your HiveManager. To add new images to a local HiveManager, you must have super user admin rights to the server, or be a configuration and monitoring level admin to the home VHM of the server.
To use the image update server, browse to Monitor > All Devices, then hit the update button and select Upload and Activate HiveOS Software:
Click the Add/Remove button (there are two different views, depending on your settings, but the workflow is the same).
Ensure HiveOS images from update server is selected.
Click Upload.
The files will download automatically, after which you can upgrade your APs.
You can also get the files via the support portal, as Crowdie and Sarah discussed above, but if your HiveManager has access to the Internet, this is the easiest way to get the latest images for on-premise customers.
The help files provide plenty of detail about your options when upgrading Aerohive devices here.
I figured I'd join the party and try to clarify a few things.
If you use HiveManager Online, the latest images should already be present in your account, allowing you to upgrade devices as Mike defines above. You can not add images yourself.
If you use an on-premise HiveManager, which it sounds like you do, then the easiest way to obtain the latest images is to use the image server to add them to your HiveManager. To add new images to a local HiveManager, you must have super user admin rights to the server, or be a configuration and monitoring level admin to the home VHM of the server.
To use the image update server, browse to Monitor > All Devices, then hit the update button and select Upload and Activate HiveOS Software:
Click the Add/Remove button (there are two different views, depending on your settings, but the workflow is the same).
Ensure HiveOS images from update server is selected.
Click Upload.
The files will download automatically, after which you can upgrade your APs.
You can also get the files via the support portal, as Crowdie and Sarah discussed above, but if your HiveManager has access to the Internet, this is the easiest way to get the latest images for on-premise customers.
The help files provide plenty of detail about your options when upgrading Aerohive devices here.
I don't see the use of the link http colon slash slash true
Eric Halloran
Crowdie, Champ
With a HMOL your administration account is a "Configuration and Monitoring" account while on-premise HiveManager administrators are "Super User" accounts by default. This means that on-premise HiveManager administrators have more administration options than HMOL administrators and that makes sense as a HMOL is a multi-tenanted solution.
A practical example of the difference is that a "Super User" administrator can add and remove firmware images from their on-premise HiveManager while a "Configuration and Monitoring" administrator cannot. As you are administrating a HMOL using a "Configuration and Monitoring" account you cannot add and remove firmware versions so Aerohive Support needs to do it for you.
Eric Halloran
I can't get an email out to support so, I'll just leave it as is.
I appreciate the extended answer. At some point I'll get super-user status and be able to take advantage of the built-in upgrade option.
Eric
Crowdie, Champ